Refund policy

Return & Refund Policy

At Goat Supps, customer satisfaction and product quality are our top priorities. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

We accept returns only under the following conditions:

  • Product received is damaged, defective, or incorrect

  • Item is unused and in original packaging

  • Seal of the product is not broken

  • Return request is raised within the specified timeframe

We do not accept returns for:

  • Opened or used supplements

  • Products damaged due to misuse

  • Orders placed incorrectly by the customer

Return Timeframe

Customers must request a return within [48 hours / 3 days] of delivery.
Requests made after this period may not be accepted.

Refund Process

Once your return request is approved:

  1. Our team will arrange pickup or guide you on the return process.

  2. The returned item will be inspected.

  3. Refund will be initiated after approval.

Refund Timing

  • Prepaid orders: Refund processed to original payment method within 5–7 business days

  • Cash on Delivery orders: Refund issued via bank transfer/UPI within 5–7 business days after approval

Processing time may vary depending on banks and payment providers.

Exchange Options

We offer exchanges in the following cases:

  • Damaged product

  • Manufacturing defect

  • Wrong item delivered

Exchange requests must be raised within the return timeframe and are subject to product availability.

Damaged or Defective Products

If your product arrives damaged or defective:

  • Share clear photos/videos of the product and packaging

  • Provide order ID and details

  • Email us at [kumarraja76504@gmail.com]

    or contact [ 83529 95145]

Our support team will verify and arrange replacement or refund.

Order Verification

To ensure secure transactions, we may contact customers for order verification before processing returns, refunds, or exchanges.

For any return or refund queries, please contact our customer support team. We are committed to providing a smooth and fair resolution for every customer.